Frequently Asked Questions

• I’m looking for a particular store. Where do I find their address, phone number and/or store hours?
   
  • Please visit the STORE FINDER section in our web site for you nearest store’s address, phone number and hours. You can find any store across Canada, it will provide all the information you need – including a map!
     
• How many stores do you have?
   
  • We presently have over 250 stores across Canada, and growing!
     
• Are you hiring?
   
  • The Bargain! Shop is one of the most exciting retailers in Canada!  That excitement begins with a rapidly growing and diversified national retailer with over 2500 Associates, operating more than 250 stores across Canada.  The moment our Associates join TB!S, they become a vital part of the excitement.
     
    Please visit the CAREER SECTION on our web site to see what job opportunities are available.
     
• What is your return/refund policy?
  
   
  • We absolutely guarantee your satisfaction with virtually any of our products. If you are not 100% satisfied with any item you've purchased from us, return it within 60 days of purchase for a full refund! To obtain your refund, the product simply needs to be in its original condition, with its original packaging and accompanied by a receipt. Without a receipt, we will offer an exchange. Two exceptions, for health reasons: We cannot take back underwear that is not in its original sealed package and we cannot take back bathing suits.
     
• What is your lowest prices! guaranteed policy?
   
  • We work very hard to make sure you get the best value for your dollar, everyday, checking our competitors and lowering our prices in the rare cases where we find we are not competitive on our everyday low price. To back that up, we promise that you won't pay less on an advertised product anywhere else. If you should find that another store in your area has the item at a lower advertised price, simply bring in the ad and we will gladly match it, PLUS we'll give you an extra 10% off for bringing it to our attention.
     
• What is your in-stock guaranteed policy?
   
  • Few things are more frustrating than going to a store because you saw an item you wanted in one of their flyers, only to find they have none left. We don't like it either, and so we guarantee that if you see an item advertised, without any quantity limits, we'll have it in stock in sufficient quantities to meet anticipated demand. And if, due to extraordinary circumstances, we don't, we'll either offer you a similar item at the same price or, where applicable, a rain-check which allows you to purchase up to three units at the sale price, as soon as it becomes available.
     
• What is your layaway policy?
   
  • In many of our stores, customers can have merchandise set aside for as long as 60 days. In order to do this, a minimum 10% deposit is mandatory and the layaway must be picked up within the agreed time period. To help us manage the increased demand for this service during the Christmas season, some added restrictions may apply. Please visit your local store for more information.
     
• What is your coupon policy?
   
  • We accept the following types of coupons (see subject to the requirements and limits below):
    • Manufacturer coupons (Cents Off)
    • Free merchandise (or manufacturer's Buy-One-Get-One-Free) coupons
    • Store coupons
    • Pharmacy (Advertising and Promotional) coupons
    • The above listed coupons printed from the internet
     
  • The following are requirements and limits are applicable:
    • We only accepts coupons for merchandise we sell and only when presented at the time of purchase.
    • We will not accept expired coupons.
    • Internet coupons must be legible and as part of its original print, say "Manufacturer Coupon." There must be a valid remit address for the manufacturer and a scannable bar code.
    • Only one introductory TB!S Welcome web coupon is permitted per customer.
    • Use of 10 or more coupons per transaction will require approval by the Store Manager..
     
     
• Do you have an online flyer?
   
  • Yes, we do! Visit the PROMOTIONS page on this site. It will ask for your postal code, which is only used to link you to information at your local store. Here you will find your TB!S flyer and/or special promotions.
     
     
• What is your satisfaction guaranteed policy?
   
  • We absolutely guarantee your satisfaction with virtually any of our products. If you are not 100% satisfied with any item you've purchased from us, return it within 60 days of purchase for a full refund! To obtain your refund, the product simply needs to be in its original condition, with its original packaging and accompanied by a receipt. Without a receipt, we will offer an exchange. Two exceptions, for health reasons: We cannot take back underwear that is not in its original sealed package and we cannot take back bathing suits.
     
     
• I am having trouble opening your “How are we doing?” contest website. How do I get in to give my comments and enter to win a range of prizes?
   
  • We apologize for any frustration you have experienced with www.tbs-survey.com. Please note presently this contest is only supported by Internet Explorer, Firefox or Netscape Navigator. 
     
    Please follow the instructions below to help you to enter the online contest:
     
    1) Open a web browser (i.e. Internet Explorer, Firefox or Netscape Navigator)
    2) Enter CLICK HERE to access the survey website (you may need to press Ctrl and click on the link)
    3) Enter with your PIN in the appropriate box (without any slashes or dashes)
    4) Enter the security code (as it appears on your screen) in the "security box" below the PIN box
    5) Click on "First Time Visitors" and you will be taken to the contest registration page
    6) After Registration it will lead you to the contest
     
    Note: If you are having trouble going further the ‘contest home page’ after entering your PIN# (without any error messages), that could be due to your browser’s settings. The following steps could take care of this problem: 
    1) Close any open web browsers
    2) Open a new web browser
    3) From the ‘Tools’ pull-down menu at the top of your screen, select ‘Internet Options’.
    4) Click on the ‘Privacy’ tab at the top
    5) Set the privacy meter to ‘Medium’
    6) Click on ‘Apply’. 
    7) Click on ‘OK’.
    8) Close your web browser
    9) Open a new web browser
     
    Please let us know if you still have any trouble in entering the contest, we will be happy to assist you. Please call our customer care line 1-800-984-8031.